Questions and Answers.
Here you will find answers to frequently asked questions.
drd family doctors are available to clarify all medical questions. If you suspect that you are infected, it is better to dial 1450 directly. There you will be connected to a corresponding tape. General practitioners on drd cannot give you rapid tests and only refer you to 1450. In case of emergency, they will request a rapid test and a doctor will come to your home.
On drd, selected general practitioners are exclusively available to you as doctors of choice. After your call, you will be connected to the nearest available GP. Please note that elective doctors can only issue private prescriptions. Conversion into a prescription covered by your public health care provider in pharmacies cannot be guaranteed. You must also submit any sick leave certificates you receive to your statutory health insurance company and have them approved.
The general practitioners on drd doctors online have been recommended as private doctors by other doctors. drd provides training for general practitioners to facilitate the conditions for good care via the drd platform.
You conclude a treatment contract directly with the GP handling your case. drd GmbH has developed the web platform and app that you can use to obtain medical advice and manage your patient information and documentation in encrypted form and also make them visible to the doctor.
To use the app, to use encrypted communication with general practitioners and to manage your medical documents, you accept the terms and conditions of drd GmbH and the terms and conditions of all doctors that you can reach via drd, both of which you can find here. Read the terms and conditions carefully. By registering in the drd app you agree to be bound by these conditions.
All general practitioners that you can reach via drd are elective doctors who are licensed general practitioners in Austria. All general practitioners are also resident in Austria.
Some of the drd family doctors also have a GP practice where you can of course make an appointment. This is also possible online in consultation with the drd family doctors and makes sense if a clear diagnosis cannot be made via telemedicine and a personal examination is required for further clarification.
It is quite possible that you will be referred to the same family doctor several times. However, you are not entitled to this and will always be connected to the next available family doctor in order to be treated as effectively and promptly as possible.
In order to make the service available to as many people as possible, medical consultations are currently limited to 15 minutes. Please remember that other people also need medical advice.
The family doctors can issue you private prescriptions, referrals and sick leave certificates. Since the general practitioners work as elective doctors through drd, you must note that the redemption of prescriptions is generally intended as a private prescription and not as a prescription covered by your health insurance. Conversion into a prescription covered by your health care provider in the pharmacy cannot be guaranteed. You have to submit the sick leave certificates to your statutory health insurance for recognition; we will do this for you if you wish. In this case, however, you must inform your doctor in charge.
Many areas that can be treated during a visit to the family doctor can generally be clarified by telemedicine through medical history, questioning and reference to previous findings.
In the case of urgent, life-threatening illnesses, however, it is important to contact the emergency services immediately. You can reach the ambulance service at 144. drd should not be used for medical help in an emergency.
The list below is an excerpt of diseases for which a telemedical consultation can be helpful. During the video consultation, the family doctor decides, whether a physical appointment is necessary or useful, depending on the specific individual case.
- Osteoarthritis pain
- Asthma and shortness of breath
- Eye infections
- Skin diseases
- Chronic pain
- Athlete's foot
- Hair loss
- Sore throat
- Urinary tract infection
- Skin rash
- Hay fever
- Nail fungus
- Ear infection
- Scarlet fever
- Sleep disorder
No, your data is not currently being forwarded to the ELGA system and is therefore not saved there. Your drd health record is private, encrypted and can only be viewed on drd by you and - subject to your approval - the attending physician.
No, drd only forwards your data if you ask us. However, we would like to point out that in order to recognize your notification of incapacity for work, it must be submitted to your statutory health insurance company. If necessary, we will make this report for you.
A drd doctors online subscription costs € 9.99 a month including general practitioner and specialist consultations, as often as you need them. If you only want to have a general practitioner consultation without taking out a subscription, the general practitioner consultation including search for a specialist costs € 49.99.
If you are a Generali customer, depending on your policy, you can either use direct billing so that you do not incur any costs from the outset, or receive discounted access at a price of € 43.99 for family doctor consultations including specialist search and you can submit your bills to Generali . You will receive a 100% refund of your costs. After registering, you can see whether you are entitled to direct billing or whether you have to submit your drd doctors online bills to Generali. In any case, billing will only take place after you have given your express consent.
At the moment, you can settle your drd doctors online bills either via an in-app purchase using the Apple App Store or the Google Play Store or your Drei phone bill as a Drei customer.
If you are an employee of a partner company (please ask your HR department whether your company is already a partner company of drd doctors online), you can use drd doctors online free of charge.
You can also find the overview of the costs here..
The general practitioners who work through drd are elective doctors. If necessary, they will issue you a private prescription. Many pharmacies also convert private prescriptions into public health provider prescriptions, provided that you proof of identity in the pharmacy.
Your drd health record is private, encrypted and can only be viewed on drd by you and - subject to your approval - the attending physician. Your data is encrypted on your smart phone and at the provider Hetzner GmbH in Germany. The consultation with drd general practitioners is also encrypted and only visible to you and the attending physician. For this purpose, you have a private key that is only stored on exactly one device. The attending physician also has his/her own key so that s/he can communicate with you securely. However, he will only have access to your data in your health record if you allow it. If you want to open drd on another device with your account, you need your key. Please save this key as a PDF in a safe place. It is your only access to your health record on drd if you change or lose your device. Drd also has no way of viewing the encrypted data, even if you should wish to restore it, this is only possible with your personal key. Privacy is our top priority. Here you will also find drd's data protection declaration.
You can delete your account and the associated data yourself in the drd app at any time. To do this, go to your account settings (start screen, green button at the top right) and then to “Delete account”. Medical documents that have already been issued for you will not be deleted, as every doctor is obliged to document medical consultations and to archive them for 10 years. However, these can only be viewed by the respective attending physician.
Doctors have a duty to ensure that your identity matches the information you provided. For this purpose they have to check your identify. For this purpose, please upload a photo of your ID card or passport in your drd health record so that the doctor can verify your identity at the beginning of your conversation. Otherwise s/he has to break off the consultation.
Contact us on firstname.lastname@example.org or via the hotline +43 1 375 0070 at any time and clarify your data protection questions. We are supporting you by phone every working day from 9 am to 5 pm and usually answer e-mails within 24 hours.
If the connectiongoes down, you will unfortunately have to click on “Start family doctor talk” again and wait for the next family doctor to become available. You are not entitled to speak to the same family doctor. The family doctors on drd will do their best to deal with your concerns.
The waiting time depends on the use of drd by the patient. It is currently usually less than 5 minutes. You will be called back by the attending physician if the patients who logged in before you have spoken to a family doctor. During the waiting period, you can load your medical (preliminary) findings into the health record and describe your symptoms to the treating doctor in the field provided. Please do not forget to activate the release of the documents for the attending doctor and upload a photo of your ID card or passport to the health record. The attending doctor has to verify your identity due to legal requirements. S/he can also insist that you upload a selfie to the health record.
*Alle Bezeichnungen wie „Arzt“, „Hausarzt“ oder „Patient“ beziehen sich sowohl auf Ärztinnen bzw. Hausärztinnen oder Patientinnen wie auf Ärzte bzw. Hausärzte oder Patienten. Aus Gründen des besseren Textflusses verwenden wir die männliche Form.